GO PRISTINE POLICY
Planning for the cleaning day
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The cost of cleaning is determined by how much time the cleaners dedicate to cleaning. In order to give the cleaners easy access to the areas and surfaces to be cleaned, such as floors, countertops, tabletops, etc. we kindly ask that you take a moment to tidy up.
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Cleaning Crew
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Although we often operate in two-person teams, there may occasionally be a need for more cleaners due to the complexity of the job or a busy schedule. We make an effort to keep the number of cleaners visiting your home to a minimum while still giving our cleaning specialists enough cross-training. Prior to starting employment with us, all of our workers underwent thorough background checks. We are confident that everyone on our staff is honest and held accountable.
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Payments
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On the day of cleaning, payments must be paid via Interac, cash, or credit card.
If we come and discover a project that will require more time, we'll contact you to inform you so there are no surprises at the end. Depending on how long it takes us to provide the service to the client's standards, we retain the right to reconsider our charges at any moment. If the cleaning time differs from the original estimate, Go Pristine Facility Services Limited will get in touch with the client to negotiate price or service adjustments. We reserve the right to change the pricing considering the home's real condition.
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Lockouts
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On the day of the scheduled service, clients must provide -GPFSL -staff access to the service location. Every effort will be taken to get in touch with the client if the team is locked out of the customer's house and needs to arrange entrance. If you’re not going to be home, please make arrangements for us to get into the home. We do not retain duplicates of your keys for security reasons.
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Alarm
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If your house has a security system, please make sure it is turned off or call our office for the code and the right instructions.
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Refund and Cancellation
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You will get a complete refund to the payment information on file if you cancel before 48 hours. You won't get a refund if you cancel within 48 hours of your appointment, but we'll hold a credit on file for you that you can use for a future appointment, or we'll give you a gift card for the amount you paid instead. It is a nonrefundable full charge if you cancel in the first 24 hours.
Please give us at least 48 hours notice if you need to cancel an appointment.
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What if, after they've left, I'm not happy with my cleaning?
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We are aware that occasionally we will miss stuff because we are also humans. If this happens, please email us or give us a call within 24 hours, and we'll fix the mistake at no extra cost. A new appointment for a clean must be set no later than two business days after the initial one.
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Change of appointment & Cancellations
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Because we set out time specifically for you, service reliability is crucial. Simply inform us that you need to postpone your appointment at least 48 hours in advance, and we'll provide you with the next best day and time. If you reschedule before 48 hours after your first booking, there is no fee.
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Cleaning Products
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We supply the tools and supplies required to thoroughly clean your house. Please be aware that if you ask us to use your cleaning goods, we won't be held liable for any harm they may do. Our cleaning specialists bring only their own GPFSL-approved green products and materials.
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Utilizing a homeowner's Vacuum
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We won't take or accept any liability for damage to the vacuum if you want us to use yours. We will not be liable for any repairs to the vacuum because we are not in charge of keeping it maintained. This is crucial because if the vacuum is broken when we come to clean your house, we won't be able to vacuum the carpets or the hard floor surfaces.
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Damage, Breakage, and Loss Policy
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We would never intend to harm or destroy anything. Many procedural rules are in place at our company, including taking many measures to stop this from happening. However, when cleaning a house as usual Things can happen at home. We will make every effort to make any broken or damaged items in your home right away. For ANY claims you might have, we do, however, limit our liability to the cost of the cleaning visit.
Normal wear and tear, faulty installation of a product in your home, and damage to artwork, collectibles, or unreported family artifacts are not covered by our insurance. These valuable and irreplaceable artifacts include but are not limited to artwork, collectibles, and family heirlooms. Before we begin the service, the client needs to let us know about these things. Please let us know how to treat your delicate objects and any other instructions you may have for their upkeep. In the event that any personal belongings are broken or lost, the notification must be made within 24 hours. Although it is usually attempted, an exact replacement cannot be ensured.
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Pets
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We are happy to work around pets, however, we ask that interior activity be kept to a minimum for cleaning effectiveness and security concerns. Go Pristine Facility Services Limited retains the right to eject its staff from your house if your pet is uneasy or poses a safety risk. If they feel an animal is a threat, our personnel are told not to enter a home. In the absence of a family member, pets could act differently.
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Right to Refuse Service
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We reserve the right to refuse service due to safety issues, improper or uncomfortable circumstances, the presence of weapons on the premises, extreme clutter, and disconnected utilities. If the home is severely unclean, if our personnel feel frightened or threatened, they have the option to leave. The cleaners reserve the right to reject your booking if it is unreasonable, and you will be charged a $70 cancellation fee.
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Things We Can't Clean
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Our cleaners are not allowed to clean hoarding homes or areas that include animal and human body fluids, blood, feces, vomit, cat litter boxes, bird cages, urine, or excretions for health and safety concerns. dangerous chemicals, pet waste, or dead vermin or rats. We don't clean ceilings or places that are beyond a cleaner's practical reach, like high walls, shelves, fixtures, or windows. Additionally, they cannot offer junk removal services. We do not hand wash dishes or offer laundry services due to liability concerns. Since we do not specialize in mold removal, we are not responsible for any hazards associated with mold in our clients' homes.
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Heavy Things & Hard-to-Reach Areas
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Our staff is not permitted to work outside of your home or climb higher than a step stool for concerns of safety and liability. They do not move furniture (couch, dresser, bed, oven, etc.) for the safety of our cleaners. Please take out the relevant furnishings before your appointment if you want certain areas cleaned.
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If they smoke inside, do you clean?
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No, we don't! This is a stringent guideline since we're committed to giving customers a fantastic experience while also giving our cleaners the safest possible working environment.
GO PRISTINE POLICY